Demand Fundamentals
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Demand Technicals
Company Profile
LivePerson, Inc. provides online engagement solutions that facilitate real-time assistance and advice. It connects businesses and independent service providers with consumers seeking help on its hosted software platform. The company offers LivePerson Enterprise for Sales solution that combines online site traffic monitoring software with a rules engine to enable its clients to proactively engage Web site visitors- and LivePerson Enterprise for Service solution, which enhances its contact center by identifying customers who are struggling with their self help experience, and connecting them to a live customer care specialist. It also provides LivePerson Enterprise Platinum solution that combines the capabilities of LivePerson Enterprise for Sales and Enterprise for Service solutions for complex on-line businesses- LivePerson Premier, which helps businesses in visitor engagement and provides insights into online sales initiatives and customer care issues- and LivePerson Pro that enables chat agents to segment visitors and target the candidates for a chat in real time. In addition, the company offers LivePerson Expert Platform, a marketplace platform, which enables consumers to chat live with independent experts in various categories- and Multichannel Contact Center solutions, which help businesses to add LivePerson's voice, email, and knowledgebase channels to LivePerson Pro or LivePerson Premier. Further, it provides professional services and value-added business consulting services. The company sells its products through direct and indirect sales channels to financial, retail, telecommunications, technology, and travel/hospitality industries, as well as to small and mid-sized businesses, Internet businesses, online merchants, universities, libraries, government agencies, and not-for-profit organizations in the United States, Canada, Europe, and the Asia-Pacific region. LivePerson, Inc. was founded in 1995 and is headquartered in New York, New York.
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