Demand Fundamentals
|
Demand Technicals
Company Profile
TeleTech Holdings, Inc. provides onshore, offshore, and work-from-home business process outsourcing (BPO) solutions focusing on strategic professional services, revenue generation, front and back office processes, cloud-based hosted BPO delivery center environments, and learning innovation services. Its revenue generation solutions provide a suite of integrated offerings that design and manage approximately 8,000 client-branded e-commerce Websites, and processes 3 terabytes of customer data daily to create and implement customer targeting and segmentation strategies to optimize the revenue potential in every customer interaction. The company's customer innovation solutions are specifically tailored to enhance the customer's end-to-end experience, helping build brand loyalty, and drive satisfaction across all customer interaction channels in traditional and emerging media. Its cloud-based hosted technology solutions offer software and infrastructure on a hosted basis to enable companies to implement an end-to-end, customer management capability that facilitates interaction with customers across all touch points- and enterprise innovation solutions involve in the redesign of clients' front- and back-office processes to advance clients' abilities to obtain a customer-centric view of their relationships and to capitalize on up-sell and or cross-sell opportunities. The company's learning innovation solutions utilizes a methodology, which includes virtual job-simulation environments, eLearning courses, interactive social media networking and collaboration, as well as intuitive 3D and game-based learning courses- and professional services deliver customer-centric solutions. It serves automotive, broadband, cable, financial services, healthcare, logistics, media and entertainment, retail, technology, travel, and wireline and wireless communication industries. The company was founded in 1982 and is headquartered in Englewood, Colorado.
|
